Privacy policy

At Skelwith Bridge Hotel, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard the information you provide when making room bookings at our hotel.

Information Collection: When you make a room booking at Skelwith Bridge Hotel, we may collect personal information to enhance your stay experience. This information includes your name, contact details (including email address and phone number), payment information, and any additional preferences or special requests related to your stay.

Information Usage: We utilise the information provided during the room booking process to facilitate your reservation, keep you informed about your booking, and provide you with relevant information about your upcoming stay. In addition, we may use your contact information to send you marketing communications, promotions, and updates about our hotel. Rest assured, you always have the option to opt out of receiving such communications.

Information Sharing: Your privacy is of utmost importance to us. We want you to know that we do not sell, rent, or lease your personal information to third parties. In certain cases, we may need to share your information with trusted third-party service providers who assist us in delivering our services to you. These service providers, such as payment processors or email service providers, are held to rigorous confidentiality agreements and are only authorized to use your information for the purposes specified.

Data Security: We take comprehensive measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our security practices and technologies adhere to industry standards, ensuring the protection of your data. However, please be aware that while we employ stringent security measures, no method of transmission over the internet or electronic storage is entirely infallible, and we cannot guarantee the absolute security of your information.

Retention of Information: We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by applicable laws and regulations. Once your personal information is no longer needed, we securely dispose of it to ensure your continued privacy.

Your Rights: You have the right to access, update, or delete the personal information we hold about you. Should you wish to exercise any of these rights or have any concerns about the processing of your information, please contact us using the details provided below.

Updates to the Privacy Policy: We may update this privacy policy periodically to align with changes in our practices or legal requirements. We encourage you to review this policy occasionally for any updates that may have been made.

Contact Information: If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please do not hesitate to contact us:

Skelwith Bridge Hotel Address: Skelwith Bridge Hotel, Skelwith Bridge, Ambleside, LA22 9NJ

Email: info@skelwithbridgehotel.com

Phone: 01539 423115

By making a room booking at Skelwith Bridge Hotel, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.

Last updated: 1st October 2023.